At Simcocks, we aim to provide our clients with a high-quality legal service and naturally, we hope that you will be satisfied with our services.
Should you wish to make a complaint, in the first instance, you should address any query or complaint to the fee-earner having overall responsibility for your particular matter.
We will endeavor to acknowledge any complaints within 5 business days of receipt. We will attempt to resolve complaints within one-month of receipt, although depending upon the nature of the complaint, this will not always be possible.
If this proves unsatisfactory or is for any reason impracticable, you should raise the matter with one of our directors (either via the relevant fee earner; by email to enquiries@simcocks.com or by post to Simcocks, Ridgeway House, Ridgeway Street, Douglas, Isle of Man, IM1 1EL).
If you are unable to resolve your query or complaint satisfactorily directly with us, please note that you have the right to raise it with the Isle of Man Law Society, 13 Mount Havelock, Douglas, Isle of Man IM1 2QG.
During the year 2025, Simcocks Advocates Limited received complaints which were required to be resolved under our Complaint Procedure as follows:
